Last week I discovered that my iPad Mini had a crack clear across the face of the device. It wasn’t dropped and I am really not sure how it happened. So this afternoon, I went in to the Apple Store in the Maisonville Mall in London. I showed them the mini and the crack in the face. It was a Christmas present last year, so it was less than a year old. They looked it over and could find no evidence that the unit had been dropped. The technician said that, sometimes, temperature changes could cause the glass to crack. I explained that I had synced the mini with my lap top this morning. He told me they would exchange the unit for a new one. No charge. I had to delete everything off the old mini. I did this in front of him. He then took the unit and gave me a brand new one. Just like that. And, oh, I forgot to mention. It had not even been purchased at the Apple Store. It was purchased at Best Buy. That was not a problem for them at all.
How great is that!!!!